Adult disability payment phone number
One freephone number covers new claims, questions and changes. Here is when it's open and how to keep the call short.
By Graeme · Published 29 October 2026 · 3 min read
Last updated · Figures checked
Quick answer · Adult Disability Payment phone number
0800 182 2222freephone
Social Security Scotland, 8am to 5pm, Monday to Friday, except bank holidays. You can start a claim on this number too.
- From outside the UK
- +44 (0)1382 931 000
- Webchat
- 8am to 5pm on weekdays
- Post
- PO Box 10301, Dundee, DD1 9FY
Source mygov.scot
On this page
The Adult Disability Payment phone number is 0800 182 2222. It's Social Security Scotland's freephone line, open 8am to 5pm, Monday to Friday, except bank holidays. The same number covers new claims, questions about a claim you've already made, and changes of circumstances.
Adult disability payment number and other ways in
How to contact Social Security Scotland
| How | Details | When |
|---|---|---|
| Freephone | 0800 182 2222 | 8am to 5pm, Monday to Friday |
| From outside the UK | +44 (0)1382 931 000 | Not free. Ask them to call you back. |
| Webchat | On mygov.scot | 8am to 5pm, Monday to Friday |
| British Sign Language | Contact Scotland BSL video call | Through Contact Scotland BSL |
| Post | Social Security Scotland, General Enquiries, PO Box 10301, Dundee, DD1 9FY | Any time |
What to have ready before you call
I'd have these in front of you. It makes the call shorter and saves you being asked to ring back.
- Your number. They can find you much quicker with it.
- Your full name, date of birth and address.
- Bank, building society or credit union details if you're starting a claim.
- The names of your GP and anyone else who supports you, like a nurse or social worker.
- A rough list of what your condition makes hard: cooking, washing, dressing, getting out.
Applying for adult disability payment by phone
You can start a claim on the phone. They'll take your details and fill in part 1 with you there and then. After that they post you a paper form for part 2, with a return envelope. You have 8 weeks to send it back and you can ask for longer.
If you're applying for someone who is terminally ill, the whole application can be done on the phone in one go. The full rules and rates are on the adult disability payment page.
Is that call really from them?
Social Security Scotland will never phone you to take a payment. If you're not sure a call is genuine, hang up and ring 0800 182 2222 yourself. They'll tell you whether it was them. They also never ask for bank details over webchat.
Other numbers you might be after
- Need emergency money today? Crisis grants come from your council, not Social Security Scotland. Every council's line is on the crisis grant phone number page.
- Still on PIP and not moved over yet? PIP is run by the , so questions about it go to the rather than this line.
Rather not phone?
Webchat runs the same hours as the phone line, and you can start an Adult Disability Payment claim online through mygov.scot at any time.
Contact options on mygov.scot
